In the ever-changing, ever-growing landscape of voice technology, more and more powerful uses are being uncovered. Today’s enterprise companies can benefit from specialized, robust speech recognition technology to vastly improve business performance and agent effectiveness.
TranscribeMe is the industry leader in Enterprise Speech Recognition (ESR) and data-mining technology solutions that deliver actionable insights. With incredibly accurate speech-to-text, intelligent keyword spotting and collection of important customer metadata, our ESR provides the highest quality information to drive business decisions.
All great enterprise organizations invest a range of resources into developing a solid system of customer communication. Not only is it an way to grow brand loyalty, it’s also an opportunity to understand customers and gauge the efficiency of your message within your sales team and call centers.
Using TranscribeMe’s ESR technology, you can data-mine your customer information for theme, overall sentiment, emotion and even demographic analysis. Our speech recognition platform performs detailed data-mining, and is capable of identifying and capturing an evolving list of classifiers, including:
Metadata generated from our ESR engine is delivered in multiple formats, and can be easily integrated big data analytics platforms, making it easy to analyze and asses key areas of success and improvement.
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